HIPAA-Aligned Privacy at Faye: How We Protect Your Data
Why Privacy Matters in Emotional Wellness
Your emotional safety is as important as your emotional growth. When you open up to Faye about your feelings, triggers, and struggles, you share deeply personal information that deserves the highest level of protection. That's why we follow HIPAA-aligned safeguards to ensure your data remains secure, confidential, and entirely under your control.
What Is HIPAA and Why It Exists
HIPAA stands for the Health Insurance Portability and Accountability Act, a U.S. law created in 1996 to protect the privacy and security of individuals' health information.
It sets strict standards for how healthcare organizations handle Protected Health Information (PHI) — any data that could identify you and relate to your mental or physical health. HIPAA requires that covered entities:- Keep sensitive information private and secure
- Limit who can access personal data
- Maintain logs and audit trails of how data is used
- Give users clear rights over their information
How Faye Aligns With HIPAA Standards
While Faye is not a medical institution and therefore cannot be HIPAA compliant, we voluntarily adopt HIPAA-inspired privacy and security practices because we believe your emotional health data deserves the same level of protection.
a. Encryption
All conversations between you and Faye are encrypted. This ensures that no one, not even our team, can read your private messages about your emotions, triggers, or personal challenges.
b. Limited Data Access
Your chat history is stored securely and accessible only to you through your personal account. Faye never sells or shares your emotional data with advertisers or external partners.
c. Secure Data Storage
We use industry-leading cloud infrastructure with continuous monitoring, redundancy, and threat detection to protect your information 24/7.
d. Minimal Data Collection
Faye collects only what's required to deliver effective emotional regulation support. You can delete your data by deleting your account through your profile settings or by contacting our support team at any time.
Your Rights and Control
You are always in control of your data. At any time, you can delete your account and all related data. These settings are available within your account, or you can contact our team directly at [email protected]
Why This Matters
Trust is the foundation of emotional growth. Whether you're managing anxiety, recognizing emotional triggers, or building healthier emotional responses, you deserve a space that honors your privacy. Faye's HIPAA-aligned safeguards are our promise that your emotional regulation journey stays yours, secure, confidential, and protected. We care about you.
Frequently Asked Questions (FAQs)
1. Can anyone see my conversations?
No. Your chats are encrypted and stored privately under your account. Even Faye's team cannot view your personal conversations about your emotions or challenges.
2. What kind of data does Faye collect?
We collect only what's necessary to provide and improve your emotional regulation experience, such as your messages, basic usage statistics, and optional feedback. We do not collect sensitive identifiers unless you choose to provide them.
3. How is my data stored and protected?
Your information is encrypted and our servers are hosted on secure infrastructure with strict access controls, audit trails, and automatic threat detection.
4. Can I delete my data or account?
Yes. You can permanently delete your data by deleting your account anytime through your profile settings or by contacting our support team. Once deleted, your information is removed from our active systems and backups.
5. Does Faye share information with third parties?
No. We do not share, sell, or trade your data with advertisers or outside partners. Any integrations (such as payment processors) follow their own security standards and are used solely to deliver the Faye service.
6. Is Faye HIPAA compliant?
Faye is not a medical institution, so we cannot be HIPAA compliant under the law. However, we voluntarily follow HIPAA-aligned privacy practices because we believe your emotional health data deserves the same rigorous protection standards that medical institutions must follow.