HIPAA Safeguards at Faye: How We Protect Your Privacy and Mental Health Data
Why Privacy Matters in Mental Health
Your emotional safety is as important as your mental wellness. When you open up to Faye, you share thoughts and experiences that deserve the highest level of protection. That's why we follow HIPAA-aligned safeguards to ensure your data remains secure, confidential, and entirely under your control.
What Is HIPAA and Why It Exists
HIPAA stands for the Health Insurance Portability and Accountability Act, a U.S. law created in 1996 to protect the privacy and security of individuals' health information.
It sets strict standards for how organizations handle Protected Health Information (PHI). any data that could identify you and relate to your mental or physical health. HIPAA requires that companies:- Keep sensitive information private and secure
- Limit who can access personal data
- Maintain logs and audit trails of how data is used
- Give users clear rights over their information
How Faye Aligns With HIPAA Standards
a. Encryption
All conversations between you and Faye are encrypted. This ensures that no one, not even our team, can read your private messages.
b. Limited Data Access
Your chat history is stored securely and accessible only to you through your personal account. Faye's AI never sells or shares your data with advertisers or external partners.
c. Secure Data Storage
We use HIPAA-compliant cloud infrastructure with continuous monitoring, redundancy, and threat detection to protect your information 24/7.
d. Minimal Data Collection
Faye collects only what's required to deliver effective CBT support. You can delete your data by deleting your account through your profile settings or by contacting our support team at any time.
Your Rights and Control
You are always in control of your data. At any time, you can delete your account and all related data. These settings are available within your account, or you can contact our team directly at [email protected]
Why This Matters
Trust is the foundation of healing. Whether you're managing anxiety, reframing negative thoughts, or building healthier habits, you deserve a space that honors your privacy. Faye's HIPAA-aligned safeguards are our promise that your journey stays yours, secure, confidential, and protected. We care about you.
Frequently Asked Questions (FAQs)
1. Can anyone see my conversations?
No. Your chats are encrypted and stored privately under your account. Even Faye's team cannot view your personal conversations.
2. What kind of data does Faye collect?
We collect only what's necessary to provide and improve your CBT experience such as your messages, basic usage statistics, and optional feedback. We do not collect sensitive identifiers unless you choose to provide them.
3. How is my data stored and protected?
Your information is encrypted and our servers are hosted on secure, HIPAA-compliant infrastructure with strict access controls, audit trails, and automatic threat detection.
4. Can I delete my data or account?
Yes. You can permanently delete your data by deleting your account anytime through your profile settings or by contacting our support team. Once deleted, your information is removed from our active systems and backups.
5. Does Faye share information with third parties?
No. We do not share, sell, or trade your data with advertisers or outside partners. Any integrations (such as payment processors) follow their own security standards and are used solely to deliver the Faye service.
6. Why does HIPAA matter for Faye?
HIPAA sets a gold standard for privacy in healthcare. By aligning with it, Faye ensures that mental health support powered by AI remains as private, ethical, and secure as traditional therapy sessions.